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What happens if I need to cancel my court time or event?

Last Updated: May 27, 2014 04:48PM CDT
If you must cancel for any reason more than 7 days in advance of your event, then your 50% deposit is forfeited unless we are able to re-sell your reserved time. If cancellation occurs within seven (7) days of your event, then 100% of the event cost shall become immediately due, your deposit will be applied to the amount due and you hereby authorize WhirlyBall to charge any remaining balance to the credit card initially used when confirming the event with an online payment.

Party Package Cancellations: Once a Party Package has been confirmed, cancellations for ANY reason more than fourteen (14) days in advance of your event will forfeit the deposit and the reservation shall be released. Deposits are non-transferable unless WhirlyBall is able to book the reserved date and time with the same minimum guarantee. If Party Package cancellation occurs within fourteen (14) days of your event, then 100% of the Party Package cost shall become immediately due, your deposit will be applied to the amount due and you hereby authorize WhirlyBall to charge any remaining balance to the credit card initially used when confirming the event with an online payment.

WhirlyBall will not be held liable for event cancellations due to acts of nature, terrorism, power interruption or any other circumstance beyond WhirlyBall's control. Liquidated damages are limited to deposits received by WhirlyBall from the Customer. Event Cancellation Insurance is available through AON Insurance Company, for more information go to www.privateeventinsurance.com.

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